patient satisfaction

Physician Interaction Best Predictor of Patient Satisfaction

Physician Greatest Indicator of Patient Satisfaction

Patient satisfaction following plastic surgery is most affected by surgeon-related factors, such as taking the time to answer questions and including patients in the decision-making process, according to the results of a patient survey published in the September issue of Plastic and Reconstructive Surgery. By comparison, practice-related issues, such as wait time and interactions with office staff, have a much weaker effect on patient satisfaction scores.

Practice Marketing: Missed Opportunities

Practices and medspas often overlook these effective and easy-to-implement marketing strategies.
Business Consult

It is very common for medical aesthetic practices to vacillate between one of two extremes when it comes to marketing their products and services. They either try to do a little bit of everything or they eschew marketing campaigns entirely; after all, shouldn’t their skills be enough to bring in patients and keep them coming back? The reality is, neither approach is going to get you where you want to go in terms of long-term growth and success. It takes strategic planning to ensure that you are using your marketing resources wisely.

Lean Strategies Improve Practice Efficiency and Patient Satisfaction

Make your practice more efficient

A recent study in the American Journal of Managed Care (March 2017) followed primary care practices that underwent a “Lean” redesign and found improved workflow, higher physician productivity and more satisfied patients.

The Lean approach, taken from the manufacturing industry, brings together team members to review processes and identify value-added and non-value-added steps. The goal is to create an ongoing improvement of your processes to reduce waste and enhance the value of your products or services.