Employee Management

Practice Management: Better Communication

How to establish a culture of healthy communication and collaboration in your practice.
MedEsthetics November/December 2019

Patients of physicians with a high number of co-worker reports about unprofessional behavior are at a significantly increased risk of surgical and medical complications, according to a June 19, 2019 paper published in JAMA Surgery. The study authors recommend that healthcare organizations foster better communication and collaboration, as failing to do so could undermine their cultures of safety, threaten teamwork and increase patients’ risks for adverse outcomes.

Practice Management: Peak Performance

How to set staff expectations, track performance, reward excellence and address problems before they become major issues.
MedEsthetics September 2019

We’ve all experienced the disappointment of planning a big night out at the new restaurant known for its amazing food, only to have the evening fizzle due to poor service. While a restaurant may have award-winning cuisine, if the wait staff provides poor service, the establishment will be a short-lived venture. The lesson in this is that a business is only as good as its employees.

Maintaining an exceptional staff involves setting expectations, tracking performance, rewarding excellent performance and addressing problem areas before they become major issues.

Practice Management: Unwanted Advances

Anti-harassment policies help protect employees—and your practice.
MedEsthetics May/June 2018 Business Consult

Sexually charged comments and behaviors can destroy workplace morale and spark costly lawsuits. As victims of sexual harassment become more willing to speak out, organizations of all sizes are taking steps to address the problem. Practice owners can protect their businesses and employees by instituting policies and procedures that promote a respectful work environment.

Practice Management: Personality Testing

Pre-employment personality testing can help you match the right candidate to the job.
Pre-employment personality testing

Your practice is growing and you are hiring. But as you peruse the stack of resumes, how can you know who is actually a good fit for the job? An introverted, unfriendly receptionist; an anxious, easily stressed-out office manager; or a dishonest bookkeeper will be unsatisfactory matches with the basics of their positions. They aren’t likely to excel—or to stick around very long. And in the meantime, they can create pandemonium in your practice.

Practice Management: Workplace Drug Use

How to reduce the risk of impaired employees.
Addressing employee drug misuse

An employee who is misusing drugs can threaten your bottom line in many ways: higher absenteeism; lower productivity; increased losses due to theft; and costly accidents that spark lawsuits. The problem of illicit drug use has become more prevalent in recent years due to the escalation of opioid addiction and the legalization of marijuana on the state level.

Practice Management: Setting the Standard

Developing behavioral standards and leading by example can help you bring out the best in your employees.
How to bring out the best in your employees.

As the physician-owner of an aesthetics practice, no matter how effective your practice manager or administrator may be, your employees will look to you as the leader of the business. Your behavior and attitude can bring out the best—or the worst—in your staff. Therefore it is vitally important that practice owners embrace their roles as practice leaders and take time to consider the culture they wish to create for their teams and patients.

Social Media Policies

Creating an effective and legally enforceable social media policy for employees.
Social Media Policies

Who would you rather have working at your practice or medspa—an employee who is always sneaking onto Facebook between patients or one who uses their downtime productively? How about someone who uses Twitter to blast complaints about their team members out to the public versus an employee who brings concerns to you directly?