Patient Retention

Integrated Digital Marketing

Creating a multi-channel online marketing presence.
Increase patient leads and retention

In the past decade, marketing and advertising efforts have moved online to capture consumers where they shop, get informed and spend most of their time. “Things have evolved over the past 10 to 15 years from traditional face-to-face marketing, sending cards and making phone calls to almost exclusively digital marketing,” says Timothy Katzen, MD, a plastic surgeon in Beverly Hills, California.“We still send out the occasional card, but the majority of our communication is digital.”

Patient Retention: Exceeding Expectations

Seven strategies to create a memorable patient experience.
MedEsthetics Jan/Feb 2018 Business Consult

Excellent customer service is the cornerstone of small business success. In the medical aesthetics industry, this extends beyond delivering the results or products that were promised and deftly handling complaints. Cosmetic patients also expect a positive and memorable experience with your practice.
Here are six ways that you and your team can deliver an experience that meets or exceeds expectations.