Recognizing Complications

Protect your practice and patients by training staff to recognize potentially serious adverse events.
Recognizing complications

Noninvasive cosmetic procedures have surged in popularity thanks to their affordability, effectiveness and strong safety profiles. Still, serious complications—including necrosis, infection and allergic reaction—can occur. In medical aesthetic practices, front desk staff and office managers are often the first to field calls from concerned patients. Training these staff members to differentiate between normal reactions that are part of the healing process and undesirable or dangerous complications is crucial to postprocedure care. “Postprocedural care is essential to positive outcomes, and training our staff in this area is our top priority,” says Suzanne Kilmer, MD, founder of the Laser & Skin Surgery Center of Northern California in Sacramento. “Our entire staff undergoes extensive education about each procedure that we offer. They are taught the common and uncommon side effects of each procedure, as well as any potential adverse reactions. Being on the alert for certain words or key phrases can help them better serve the patient and function as an important liaison between doctor and patient.”

Photo copyright thinkstock/creatas