The award recognizes top-performing health care organizations that have achieved the 95th percentile or above for performance in patient experience.
"The caregivers and staff of Riverchase Dermatology and Cosmetic Surgery touch the lives of patients and their families in profound ways," said Patrick T. Ryan, chairman and CEO of Press Ganey. "This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement."
Presented annually, the award honors those who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.
“Achieving the Guardian of Excellence Award in Patient Experience from Press Ganey confirms our commitment to service excellence and reinforces the promise that we have made to our patients: To remain passionate about their skin health. In delivering the most exceptional care and experiences possible to our patients, we dedicate ourselves to ensuring we meet and exceed the highest quality standards in Dermatology. I'm incredibly proud of our teams for investing so much of themselves in building a culture that is focused on always being Connected, Respectful, Engaged, Accountable, Trustworthy and Excellent to our patients throughout their healthcare journey,” said Karl Wagner, CEO of Riverchase.