Ochsner Health, a not-for-profit healthcare system serving patients in Louisiana, Mississippi and the Gulf South, is working with Podium, a patient-messaging platform, to enhance online reviews and encourage feedback from its patients.
"Maintaining an open line of communication has been key to building successful consumer relationships. By integrating Podium into our post-visit communications, Ochsner is reimagining the way we connect with patients as consumers to align with the touchpoints that they use in their daily lives,including secure mobile-based messaging and online reviews," said Jennifer Bollinger, senior vice president of consumer strategy, Ochsner Health.