Practice Management

Like Winning the Lottery

Self-described workaholic Michael Niccole, MD, thrives on making patients happy and picking up new skills, even after 35 years in practice

In his three-plus decades in private practice, Michael Niccole, MD, has seen his share of economic upturns and downturns. “There are things that we know go up during economic crises and isolation: drug use, alcohol use and smoking,” he says. “But you know what goes up after a downturn? Plastic surgery. People want to look good, because they need to feel better.”

Take a Bow

Stanley Okoro, MD, heads thriving practices in the United States and Nigeria, but never forgets the importance of giving back.
MedEsthetics April 2020

“Thank you for calling. How may we enhance your looks so you can enjoy your life?” This invitation greets patients when they call the offices of plastic surgeon Stanley Okoro, MD, also known as “The Bow Tie Doctor” due to his penchant for stylish bow ties that accent his suits and reflect his vibrant, ebullient nature. Dr. Okoro is the founder of Georgia Plastic & Reconstructive Surgery in Marietta, Georgia, founded in 2010, and Abuja Plastic Surgery in Nigeria, which currently has two locations and opened in 2012.

Dual Degrees

Is pursuing an additional advanced degree right for you?
MedEsthetics March 2020

For Jorge Garcia-Zuazaga, MD, MBA, the turning point came 10 years after medical school. While working at a university hospital, he saw that patients had to wait up to six months for an appointment. He had long wanted to open his own practice, and believed it could help improve access, but leaving his job in academia seemed risky. When he won a career development award from a local foundation, he made his move.

Do Your Thing

Brooke Jackson, MD, combines her love of dermatology and patient care with a family-first life focus.
MedEsthetics Jan/Feb 2019

For dermatologist Brooke Jackson, MD, a love of learning and science began at an early age. Her father, Marvin Jackson, MD, was the chair of the pathology department at Howard University, and her mother was a public school teacher in Washington, DC. “I grew up in the halls of Howard University Medical School and fondly remember looking at preserved human body parts in the cases that lined the walls of the hallway,” says Dr. Jackson, who is the owner and medical director of Skin Wellness Dermatology Associates in Durham, North Carolina. “My father was always present and supportive.

Practice Management: Better Communication

How to establish a culture of healthy communication and collaboration in your practice.
MedEsthetics November/December 2019

Patients of physicians with a high number of co-worker reports about unprofessional behavior are at a significantly increased risk of surgical and medical complications, according to a June 19, 2019 paper published in JAMA Surgery. The study authors recommend that healthcare organizations foster better communication and collaboration, as failing to do so could undermine their cultures of safety, threaten teamwork and increase patients’ risks for adverse outcomes.

Light Show

Patrick Bitter Jr., MD, creator of the FotoFacial, shines a light on new aesthetic breakthroughs
MedEsthetics October 2019

As the son of a dermatologist and his namesake, Patrick Bitter Jr., MD, might have appeared to have a set career path. As founder of Advanced Aesthetic Dermatology, with offices in Beverly Hills and Los Gatos, California, the board-certified dermatologist is widely known as an expert on treating skin with light.

Local Politics

Staying abreast of state and municipal legislation can benefit both your profession and your practice.
MedEsthetics October 2019

Significant interest is paid to national legislation. Professional associations often organize advocacy committees to give testimony to the U.S. Food and Drug Administration and employ lobbyists to craft and shape federal policy. But if you want to have an impact on the legislation that is most likely to affect your practice and profession, such as reimbursement rates, licensure, liability, and employee costs and benefits, you need to look a little closer to home—at state and municipal government.

The Right Fit

Adding clothing and accessories to your retail area can be a win-win for patients and practices.
MedEsthetics October 2019

Medspas and aesthetic practices seeking innovative ways to better serve clients and generate local word of mouth may want to take a cue from the spa industry. Some of the country’s top spas have been growing their retail revenue and attracting new clients by displaying clothing and accessories alongside their professional skincare products. UV protective hats and clothing that complement topical sun protection products and one-of-a-kind apparel from local designers are among the offerings that appeal to consumers who want to look their best.

Practice Management: Peak Performance

How to set staff expectations, track performance, reward excellence and address problems before they become major issues.
MedEsthetics September 2019

We’ve all experienced the disappointment of planning a big night out at the new restaurant known for its amazing food, only to have the evening fizzle due to poor service. While a restaurant may have award-winning cuisine, if the wait staff provides poor service, the establishment will be a short-lived venture. The lesson in this is that a business is only as good as its employees.

Maintaining an exceptional staff involves setting expectations, tracking performance, rewarding excellent performance and addressing problem areas before they become major issues.

Saying "No"

In aesthetic medicine, the customer—or patient—is not always right, and practitioners need to be prepared to deny unreasonable requests.
MedEsthetics September 2019

Cosmetic procedures are elective. Patients come in with expectations, not medical concerns, which can make some situations challenging. Aesthetic practitioners often need to guide patients away from procedures not in their best interests. When safety is an issue, physicians readily say “no,” and patients are usually grateful. Conflicts can arise, however, when patients present with preconceived notions of how best to achieve a certain look.