The American Society of Plastic Surgeons has teamed up with RealPatientRatings.com, a consumer website dedicated to providing authentic reviews and ratings from patients who have undergone cosmetic procedures. RealPatientRatings will provide patient satisfaction surveys to help ASPS member surgeons take better care of their patients, while generating online ratings and reviews to help consumers find highly qualified plastic surgeons.
“The Internet is essential to helping plastic surgeons make a good first impression on potential patients, but unfortunately, it's very difficult to find credible online reviews,” said ASPS President Gregory Evans, MD. “RealPatientRatings will provide ASPS Member Surgeons with meaningful online feedback to influence practice changes that enhance patient satisfaction. We're excited to add them to our elite group of endorsed businesses that help our members better serve patients."
Through anonymous and voluntary surveys, RealPatientRatings collects feedback from plastic surgery patients after consultations and surgical procedures, and delivers information about patient experiences back to the doctors. Plastic surgeons can use this information to measure benchmarks within their practice, region and across the nation to find new opportunities to improve patient satisfaction and grow their practices. ASPS member surgeons who choose to participate will be able to manage their practice, reputation, repeat patients and referrals more easily with the service.
Participating surgeons cannot selectively choose which patients will be surveyed and cannot censor comments. This means the results reflect the actual experiences of all participating patients.