“We aim to build a life-long relationship with our patients, so it’s critical that we do everything we can to achieve the best possible outcome,” explains Suzanne L. Kilmer, MD, founder of the Laser & Skin Surgery Center of Northern California and secretary and former president of American Society for Laser Medicine and Surgery (ASLMS). Dr. Kilmer has built a successful, 30-year practice by keeping current with cutting-edge modalities—“We’ve done 300-plus clinical trials for devices, as well as injectables and neuromodulators”—and remaining laser-focused on optimizing the patient experience.
Seeking a Procedure Skincare Solution
Dr. Kilmer says, “For years, we had been searching for skincare that would create a meaningful improvement before and after in-office treatments. It needed to be safe (especially for resurfacing patients)—and we needed some validation that it was actually enhancing the procedure. We had tried various products only to have one patient react poorly before going back to bland basics like pre-procedure sunscreen and diluted vinegar soaks. We were missing that product that could enhance procedural efficacy and decrease downtime—without causing irritation.”
Finding the Missing Puzzle Piece
“Because of all the procedures that I do (including fully ablative and fractional resurfacing, Fraxel, Genius microneedling, Vbeam, and Pico Toning), I was very intrigued when I learned about ALASTIN Regenerating Skin Nectar with TriHex Technology®, specifically around its ability to improve procedure tolerance. We did an internal study on Regenerating Skin Nectar in 2017 and saw it increase the speed of healing and decrease both the length and the severity of downtime.
After incorporating Regenerating Skin Nectar into our patients’ pre- and post-procedure regimen, everything seemed to heal up faster with fewer complications. Now, our laser-surgery patients easily make it through the first two days post-treatment—the redness subsides and the wound care is much less dramatic. Aside from the practical element, Regenerating Skin Nectar also provides an emotional boost: It gives our patients more confidence to know they have a product on board to help them before and after their procedure. They have invested a lot of time and money, and they may be taking a week off work or play, so to be able to be in more control of their time and to maximize their effort makes all the difference.”
The Skin Nectar Difference
“The feel of Regenerating Skin Nectar is very smooth and soothing. It just glides over the skin and soaks in nicely with no odor or irritation. The benefits are obvious for post-treatment healing, but using it pre-procedure is just as beneficial. Ahead of a treatment, we want your skin to be as ready as possible. If you are regularly using Regenerating Skin Nectar two weeks pre-procedure, you’re going to be able to tolerate the procedure much better and you’re going to be less likely to experience complications like hyperpigmentation.
The anti-inflammatory properties of Regenerating Skin Nectar make it a great solution for daily skincare as well. We’ve started using it for patients struggling with rosacea, acne, or sensitive skin—or anyone who’s gone into the sun for too long. It just calms everything down.”
A Life-Long Journey
“Regenerating Skin Nectar helps us transform the patient experience to help build a lasting relationship outside of the office. Education is our platform and it’s so important to really connect with each patient. They aren’t just with us for a single treatment—when it comes to preserving your skin and protecting your investment, it’s a full-circle experience.
Especially this past year, we’ve focused on helping our patients create that base skincare routine before they go on the adventure of in-office treatments. Not every patient understands that immediately, but their perspective shifts when you find that one product like Regenerating Skin Nectar that makes them believe in you. From there, it’s about building a relationship and understanding skincare as a lifelong journey. We want to be there with our patients for the long haul.”